Privacy Policies

 

The purposes of this privacy policy are to establish rules for compliance with the obligations arising from the General Data Protection Regulation (Regulation (EU) 2016/679), as well as to inform the customer how the personal data collected are processed by Ezequiel Panão Jorge, Lda so that you can decide, in a free and clarified way, if you want to provide your personal data.

 

  1. 1.Scope 

This data protection policy applies to all personal data collected in the physical store, by telephone or through the website www.electromedica.com.

 

  1. 2.Liabities 

Your data will be processed by Ezequiel Panão Jorge, Lda corporate entity 501412727, with its head office at Av. Calouste Gulbenkian, 121 - 125, 3000-092 Coimbra.

Responsible for processing the data is Mrs. Raquel Maria Jorge Lopes, by e-mail protecaodedados@electromedica.com , and phone number 239091821 (from Monday to Friday from 9h to 13h and 14h to 18h30).

 

  1. 3.Personal data collected and processed  

The personal data collected is limited to what is strictly necessary, such as name, address, civil identification number, VAT number, telephone or mobile number, e-mail address, other data may be collected, if necessary for the supply of products or services.

 

  1. 4.Data processing Purposes 

Depending on the way the customer contacts the company (online, in person or by phone), Ezequiel Panão Jorge, Lda collects different types of information, for different purposes.

 

On the website or by phone the personal data processed are the ones:

- Collected in the client/user registration: name, address, telephone number, civil identification, VAT and e-mail address;

- Obtained by browsing the website: IP and device typology.

 

The data collected are required for the execution and fulfillment of purchase and sale agreement or supply service and are intended to process and inform the status of orders and communication with customers, to the processing of information requests and possible complaints, to the invoice and/or receipt issuing and sending.

The provision of the requested information is mandatory, without which it is not possible to pursue the purposes listed above.

The provision of incorrect or inaccurate data is the sole responsibility of the customer who hold them.

 

In the physical store the personal data processed are the ones:

- Collected in the client's registry: name, address, telephone contact, civil identification, taxpayer and e-mail address.

 

The data collected are required for the execution and fulfillment of purchase and sale agreement or supply service and are intended to process and inform the status of orders and communication with customers, to the processing of information requests and possible complaints, to the invoice and/or receipt issuing and sending.

The provision of the requested information is mandatory, without which it is not possible to pursue the purposes listed above.

The provision of incorrect or inaccurate data is the sole responsibility of the customer who hold them.

 

  1. 5.Articles and medical devices custom-made 

If the customer wishes to purchase an item and/or a custom-made medical device, in addition to personal data as described in the previous numbers, biometric data will be collected to refer to the manufacturer.

The data are collected and stored provisionally in digital format, only avalable to the worker responsible for the orders, who has to sign-in with a user and password to access it.

The biometric data is sent to the manufacturer without any personal identification data.

The collected biometric data is destroyed after delivery of the device to the customer.

 

  1. 6.Customer generated content 

Any content created by the client and shared with the company through social networks, namely photographs, videos, personal stories or similar contents, can be collected and published by Ezequiel Panão Jorge, Lda.

 

  1. 7.Data retention 

The period during which the data is stored and maintained varies according to the purpose for which the information is processed, after which the data will be rendered anonymous or destroyed. In the scope of the purposes described in this Privacy Policy, the personal data will be kept until the maximum term of 3 years, counted from the last contact made.

 

  1. 8.Security of personal data 

Personal data will be processed and stored in digital or paper format.

Ezequiel Panão Jorge, Lda is committed to ensuring the security and protection of personal data that were made available to the company and has taken necessary and appropriate measures for this purpose, namely:

• Keyed cabinet with access only to the worker responsible for the processing of data on paper supports (in particular: invoices, receipts, data processing authorizations);

•  Password protection;

•  Firewall and antivirus;

•  Secure communication via https;

•  Minimization of data provided to the employees.

The security measures will be reviewed and updated according to the needs and requirements in this matter.

 

  1. 9.Data disclosure  

Ezequiel Panão Jorge, Lda may communicate the users personal data to third parties, service providers of the company, namely companies involved in the collection management process.

These companies are provided only with the personal data necessary for the provision of the services concerned, and these entities are obliged to treat those personal data solely and exclusively for the purposes indicated.

 

  1. 10. International data transfers 

The company will process user data within the European Economic Area, and therefore does not plan to make any international transfer of data.

 

  1. 11.Customer and users’ rights 

The customer/user has the right to:

• Data information and access;

• Correction / modification / updating of his personal data;

• Right to withdraw consent at any time;

• Right to erasure;

• Right to limit treatment (blockage);

• The right to portability;

• Right to objection to data processing.

 

Ezequiel Panão Jorge, Lda ensures, at all times, the mentioned rights to all customers, and the customer can exercise any of them by a writing requesting, to the address Av. Calouste Gulbenkian, 121 - 125, 3000-092 Coimbra or through the e-mail protecaodedados@electromedica.com.

 

  1. 12.Refusal to provide mandatory personal data 

The refusal to provide personal data, either in person or online, that are mandatory and indispensable so that a service can be provided, will cause the impossibility of providing it.

  1. 13.Security breach 

If it is found that has occurred a security breach that causes undue destruction, loss, modification, disclosure or undue and unauthorized access to personal data, Ezequiel Panão Jorge, Lda undertakes, in accordance with the applicable legislation, to notify the competent authorities within a maximum period of 72 hours after becoming aware of such an occurrence.

Ezequiel Panão Jorge, Lda also undertakes to report the violation of personal data to the respective holders, in accordance with the applicable legislation.

 

  1. 14.Changes to the data protection policy 

Ezequiel Panão Jorge, Lda will update this data protection policy, so customers should periodically review this document.

The changes will be duly publicized on the website www.electromedica.com.

 

17/04/2019

 

 

The purposes of this privacy policy are to establish rules for compliance with the obligations arising from the General Data Protection Regulation (Regulation (EU) 2016/679), as well as to inform the customer how the personal data collected are processed by EPJMÉDICA – Artigos Médicos e Hospitalares Lda (hereinafter referred to as EPJ Médica)so that you can decide, in a free and clarified way, if you want to provide your personal data.

 

  1. 1.Scope 

This data protection policy applies to all personal data collected in the physical store, by telephone or through the website www.electromedica.com.

 

  1. 2.Liabities 

Your data will be processed by EPJ Médica corporate entity 506820513, with its head office at Av. Calouste Gulbenkian, 121 - 125, 3000-092 Coimbra.

Responsible for processing the data is Mrs. Raquel Maria Jorge Lopes, by e-mail protecaodedados@electromedica.com , and phone number 239091821 (from Monday to Friday from 9h to 13h and 14h to 18h30).

 

  1. 3.Personal data collected and processed  

The personal data collected is limited to what is strictly necessary, such as name, address, civil identification number, VAT number, telephone or mobile number, e-mail address, other data may be collected, if necessary for the supply of products or services.

 

  1. 4.Data processing Purposes 

Depending on the way the customer contacts the company (online, in person or by phone), EPJ Médica collects different types of information, for different purposes.

 

On the website or by phone the personal data processed are the ones:

- Collected in the client/user registration: name, address, telephone number, civil identification, VAT and e-mail address;

- Obtained by browsing the website: IP and device typology.

 

The data collected are required for the execution and fulfillment of purchase and sale agreement or supply service and are intended to process and inform the status of orders and communication with customers, to the processing of information requests and possible complaints, to the invoice and/or receipt issuing and sending.

The provision of the requested information is mandatory, without which it is not possible to pursue the purposes listed above.

The provision of incorrect or inaccurate data is the sole responsibility of the customer who hold them.

 

In the physical store the personal data processed are the ones:

- Collected in the client's registry: name, address, telephone contact, civil identification, taxpayer and e-mail address.

 

The data collected are required for the execution and fulfillment of purchase and sale agreement or supply service and are intended to process and inform the status of orders and communication with customers, to the processing of information requests and possible complaints, to the invoice and/or receipt issuing and sending.

The provision of the requested information is mandatory, without which it is not possible to pursue the purposes listed above.

The provision of incorrect or inaccurate data is the sole responsibility of the customer who hold them.

 

  1. 5.Articles and medical devices custom-made 

If the customer wishes to purchase an item and/or a custom-made medical device, in addition to personal data as described in the previous numbers, biometric data will be collected to refer to the manufacturer.

The data are collected and stored provisionally in digital format, only avalable to the worker responsible for the orders, who has to sign-in with a user and password to access it.

The biometric data is sent to the manufacturer without any personal identification data.

The collected biometric data is destroyed after delivery of the device to the customer.

 

  1. 6.Customer generated content 

Any content created by the client and shared with the company through social networks, namely photographs, videos, personal stories or similar contents, can be collected and published by EPJ Médica.

 

  1. 7.Data retention 

The period during which the data is stored and maintained varies according to the purpose for which the information is processed, after which the data will be rendered anonymous or destroyed. In the scope of the purposes described in this Privacy Policy, the personal data will be kept until the maximum term of 3 years, counted from the last contact made.

 

  1. 8.Security of personal data 

Personal data will be processed and stored in digital or paper format.

EPJ Médica is committed to ensuring the security and protection of personal data that were made available to the company and has taken necessary and appropriate measures for this purpose, namely:

• Keyed cabinet with access only to the worker responsible for the processing of data on paper supports (in particular: invoices, receipts, data processing authorizations);

•  Password protection;

•  Firewall and antivirus;

•  Secure communication via https;

•  Minimization of data provided to the employees.

The security measures will be reviewed and updated according to the needs and requirements in this matter.

 

  1. 9.Data disclosure  

EPJ Médica may communicate the users personal data to third parties, service providers of the company, namely companies involved in the collection management process.

These companies are provided only with the personal data necessary for the provision of the services concerned, and these entities are obliged to treat those personal data solely and exclusively for the purposes indicated.

 

  1. 10. International data transfers 

The company will process user data within the European Economic Area, and therefore does not plan to make any international transfer of data.

 

  1. 11.Customer and users’ rights 

The customer/user has the right to:

• Data information and access;

• Correction / modification / updating of his personal data;

• Right to withdraw consent at any time;

• Right to erasure;

• Right to limit treatment (blockage);

• The right to portability;

• Right to objection to data processing.

 

EPJ Médica ensures, at all times, the mentioned rights to all customers, and the customer can exercise any of them by a writing requesting, to the address Av. Calouste Gulbenkian, 121 - 125, 3000-092 Coimbra or through the e-mail protecaodedados@electromedica.com.

 

  1. 12.Refusal to provide mandatory personal data 

The refusal to provide personal data, either in person or online, that are mandatory and indispensable so that a service can be provided, will cause the impossibility of providing it.

  1. 13.Security breach 

If it is found that has occurred a security breach that causes undue destruction, loss, modification, disclosure or undue and unauthorized access to personal data, EPJ Médica undertakes, in accordance with the applicable legislation, to notify the competent authorities within a maximum period of 72 hours after becoming aware of such an occurrence.

EPJ Médica also undertakes to report the violation of personal data to the respective holders, in accordance with the applicable legislation.

 

  1. 14.Changes to the data protection policy 

EPJ Médica will update this data protection policy, so customers should periodically review this document.

The changes will be duly publicized on the website www.electromedica.com.

 

17/04/2019

 

Disponível em breve

Av. Calouste Gulbenkian, 121 - 125
3000 - 092 Coimbra
Portugal
+351 239 487 150
+351 239 484 897
geral@electromedica.com
Working-hours
Monday to Friday
9am till 1pm | 2pm till 7pm
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